Fault Management
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Fault Management Prompt response to a customer
with a fault on their network is Computrads' top
priority and all functions are focused on providing
this capability.
Computrad's partnerhip with Trend allows access
to a 24 hour Operations
Control Centre that combines its Fault
Management and Network Management facilities with
a Technical
Assistance Desk at a headquarters in
Loudwater.
The Fault Management team are responsible for
Incident
Resolution and employ a fully featured
service management system (Field Service System)
to provide overall control of fault logging, monitoring
and tracking. They also communicate back to customers
so ensuring the latest and most relevant information
is provided at all times.
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For a technical consultant to call you click here and they will do so at the time you specify. If you are looking for a quotation or need help designing your solution then click here. |
