Fault Management

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Fault Management

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Fault Management Prompt response to a customer with a fault on their network is Computrads' top priority and all functions are focused on providing this capability.

Computrad's partnerhip with Trend allows access to a 24 hour Operations Control Centre that combines its Fault Management and Network Management facilities with a Technical Assistance Desk at a headquarters in Loudwater.

The Fault Management team are responsible for Incident Resolution and employ a fully featured service management system (Field Service System) to provide overall control of fault logging, monitoring and tracking. They also communicate back to customers so ensuring the latest and most relevant information is provided at all times.

For a technical consultant to call you click here and they will do so at the time you specify. If you are looking for a quotation or need help designing your solution then click here.

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Friday 30th Jul 2010 am

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