NetCare Support Plus Services |
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NetCare Support Plus
Services
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Includes all of NetCare
Support plus the following :-
- Two month free hand-over support
- Higher SLA response and fix through pro-active
monitoring by new Service Agent platform
- Full on-site network audit of network equipment
and production of network documentation
- LAN/WAN integrity and performance checks
- Remote diagnostic and configuration service
- Optional remote network monitoring and alarming
service
- Optional dedicated on-site support engineers
- Commercial and technical account management
- Bundled consultancy days allowing on-site
access to network specialists and consultants
- Service Level Agreements, escalation procedures
and performance reviews
- Real time web access to contract information
and call status
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For a technical consultant to call you click here and they will do so at the time you specify. If you are looking for a quotation or need help designing your solution then click here. |
