NetCare Support Plus Services

NetCare Support Plus Services

	Includes all of NetCare Support plus the following :- Two month free hand-over support Higher SLA response and fix through pro-active monitoring by new Service Agent platform Full on-site network audit of network equipment and production of network documentation LAN/WAN integrity and performance checks Remote diagnostic and configuration service Optional remote network monitoring and alarming service Optional dedicated on-site support engineers Commercial and technical account management Bundled consultancy days allowing on-site access to network specialists and consultants Service Level Agreements, escalation procedures and performance reviews Real time web access to contract information and call status

• Hardware Maintenance and ProActive Monitoring Maintenance Contracts
• Trouble Shooting
• Remote System Support
• Technical & User Training Courses
• Consultancy Services
• Infrastructure Design & Implementation
• Compliance and Corporate Governance Solutions
• Managed IT Services
• Service Desk
• Field Services
• Engineer Technical Capabilities and Skillsets
• Network Services
  
  
  • Common Services
    
    
  • NetCare - Support and Maintenance
    • NetCare Support
    • NetCare Support Plus
    • NetCare Support Total
      
      
  • NetControl - Network Management and Reporting
    
    
  • NetSecure - Network Security
    
    
  • NetConnect - HTML Portal
    
    
  • ServicePack
    
    
  • Specialist Support Services
    
    
• Projects
• Systems Management