NetCare Total Support Services (Includes NetControl Elements)

Inclusive of the day to day support needs addressed by NetCare Support and NetCare Support Plus Services. NetCare and Control includes some of the NetControl remote monitoring and reporting services to provide a full support service. Trend also handles the administrative activities thus removing these time consuming tasks.

• Remote network and system monitoring and management by dedicated network engineers, 24 hours a day
• Monitoring of network equipment, links and other critical devices such as servers and firewalls
• Application, latency and Quality of Service monitoring and reporting
• Network performance analysis, reporting and planning
• Remote configuration, troubleshooting and planned upgrades
• Total visibility of all data, live and historical, from a single screen
• Management of service providers, suppliers and third party maintainers
• Configuration management, change control and asset management
• Simple and live contract administration
• Inclusive ad hoc and planned project work
• Dedicated network engineers that know the network intimately
• Monthly reports and statistics