AcoustiRACK Lownoise Cabinets Allot Communications Alteon AppSense APC American Power Conversion Nortel Networks Alteon Portfolio Barracuda Networks Bluecoat Proxy/Websense Checkpoint CipherTrust Cisco Cisco PIX Firewalls Citrix Crossbeam Systems CRYPTOCard Double-Take EMC Corporation Expand Networks F5 Networks FaceTime Finjan Software Fortinet Security Appliance Foundry Networks Fujitsu Siemens GBIC (GigaBit Interface Converter) HP Proliant Servers HP Storage Networking Solutions Identrica IBM xSeries Server & Bladecenter Intelligent Wave Ironport ISS Proventia Juniper Networks McAfee Netscreen Firewall/VPN Nokia IP Security Platform Nortel Networks Observer Suite Opteq Packeteer PC Guardian Encryption Proventia Q-Balancer RED-M Wireless Network Security Retina Network Security Scanner RightFax (Captaris) Riverbed Technology RSA Reflex Security Secure Computing Safeword - Secure Computing SonicWALL Firewall SurfControl Text Message Server TippingPoint Top Layer TRENDMicro Vasco Digipass Authentication VMware WatchGuard Firewall/VPN Webscreen Websense

NetCare Support Services

   
NetCare Support Services Quote Request
  • Single source multi-vendor network support
  • Single source mixed technology support (security, content, converged networks)
  • Accredited to the highest level with all major vendors
  • Up to 24 hour, 365 day cover, nation-wide
  • Computerised fault management centre, manned 24 hours a day
  • Network trained field service engineers backed up by product specialists
  • Distributed spares holding and regional support offices
  • Flexible response and fix times (2, 4, 8 hour response and fix)
  • Guaranteed on-site fix of network equipment
  • Free telephone assistance (9 am - 5.30 pm Mon - Fri)
  • Inclusive network test and troubleshooting service
  • Information updates and software maintenance
  • Fixed cost engineering support and ad hoc project work
  • Easily administered additions and deletions to the contract
  • Pioneering low call discounts and priority call rating options
  • Liaison and escalations to vendors and other service providers

   

 

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