Common Services
Common Services
Help desk
Multi-vendor Support
Account Management
SLA & Performance Guarantees
24 hours x 7 days x 52 weeks cover available
Working day, Out of Hours or Continuous Cover
2, 4 or 8 hour, or Next Working Day Responses
Change Management
Business Take On Procedures
Escalation Process
Customer Escalation
Contract Variations
Engineer's Technical Capability and Skill Set
Coverage
All of the above is available in the UK and most of
Europe
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