Network Services

NetCare

NetCare

The NetCare range of support services is designed to provide network managers with engineering resource, logistics, spares, analysis tools, expertise and technical advice to ensure the highest levels of network performance and availability. As a true multi-vendor support organisation Computrad with Trend has the capability to service an extensive list of both new and legacy products. Every contract is tailored to meet the needs of the individual client and their network support requirements. NetCare Services and facilities offer:

• 3 support Levels -
  • NetCARE Support
  • NetCARE Support Plus
  • NetCARE Support Total
• All of these levels provide -
  • Flexible Support Contracts
  • Network Maintenance
  • Network Troubleshooting
  • Nationwide Field Services
  • Fault Management and Technical Assistance
  • Network Integrity Checks
  • Remote Diagnostics
  • Consultancy and Engineering Days
  • Software Support and Maintenance
  • 3rd Partner and Vendor Escalation and Relationships

Maintenance

• On-site Network Support
• Flexible & Guaranteed Response & fix times
• Hardware Replacement
• Technical Telephone Support
• Distributed Spares Holding
• Field Service Performance Measurement and Reporting
• UK Coverage

Network Integrity Checks

• WAN
• LAN

Network Troubleshooting
Remote Diagnostics
Consultancy and Engineering Days
Network Software Support
3rd Party Vendor Relationship
Software Support & Maintenance

• Hardware Maintenance and ProActive Monitoring Maintenance Contracts
• Engineer Technical Capabilities and Skillsets
• Spares Holding
• Trouble Shooting
• Remote System Support
• Technical & User Training Courses
• Consultancy Services
• Infrastructure Design & Implementation
• Compliance and Corporate Governance Solutions

• Managed IT Services
  • Key Benefits of Computrad's MSSP
  • Business Impact of Computrad's MSSP
  • Major Benefits of Computrad's MSSP Service
  • Who benefits within an organisation from Computrad's MSSP Service
  • Managed Fortinet Firewall Service
  • Managed VPN Service
  • Managed Token Authentication Service
    
  • Managed Bandwidth Management
  • Managed Intrusion Prevention Service
  • Managed Vulnerability Assessment and Penetration Testing
  • Managed AV and Content Filtering Services
  • Managed Information security risk assessments
  • Incident management, including emergency response and forensic analysis
    
    
• Service Desk
• Field Services
• Fault Management
  • Operations Control Centre
  • Technical Assistance Desk
  • Incident Resolution
• Network Services
  
  • Common Services
  • NetCare - Support and Maintenance
    • NetCare Support
    • NetCare Support Plus
    • NetCare Support Total
  • NetControl - Network Management and Reporting
    • NetControl - The Future
    • NetControl - Network Performance Monitoring
      • NetControl - Network Performance Reporting
  • NetSecure - Network Security
    • NetSecure - Specialist Services
      • NetSecure - BS7799 Code of Practice
    • NetSecure - Attack and Penetration Testing
      • NetSecure - Internal Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Other Optional Extras
      • NetSecure - External Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Platinum
        • NetSecure - Other Optional Extras
  • NetConnect - HTML Portal
  • ServicePack
  • Specialist Support Services
    
    • Audits and Documentation
      • Audit
      • Documentation
    • Consultancy and Engineering Days
    • Network Troubleshooting and Integrity Checks
    • Business Continuity Services
• Projects
• Systems Management