NetCare
NetCare
The NetCare range of support services is designed to
provide network managers with engineering resource,
logistics, spares, analysis tools, expertise and technical
advice to ensure the highest levels of network performance
and availability. As a true multi-vendor support organisation
Computrad with Trend has the capability to service an
extensive list of both new and legacy products. Every
contract is tailored to meet the needs of the individual
client and their network support requirements. NetCare
Services and facilities offer:
- 3 support Levels -
- All of these levels provide -
Maintenance
- On-site Network Support
- Flexible & Guaranteed Response & fix times
- Hardware Replacement
- Technical Telephone Support
- Distributed Spares Holding
- Field Service Performance Measurement and Reporting
- UK Coverage
Network Integrity Checks
Network Troubleshooting
Remote Diagnostics
Consultancy and Engineering Days
Network Software Support
3rd Party Vendor Relationship
Software Support & Maintenance
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