Network Services
Trend's NetControl Services are designed to provide
Network Managers with greater levels of control
and visibility of their Networks' infrastructure,
traffic and performance.
Trend believes the best way of supporting mission
critical networks is to combine their investment
in skills, tools and resources with customer's
own internal support teams. This is achieved by
providing connectivity
between the organisations.
Once this is achieved Trend can fprovide customers
with the visibility of what's happening on their
network and then together they can jointly address
issues quickly and proactively.
Trend is developing a range of NetControl services,
each tailored to meet the particular needs of
individual clients.
The three main services are:
Fault Management
Performance Management
Configuration and Change Control Management
ISO Management Model
Standard
Service
- Information Presentation
- Status Polling
- Service Polling
- Link State Monitoring
- Network Events/Alarms
- Network Service Reports
- Configuration Management
Enhanced Service
- Device Health
- Link Health
- Real Time Statistics
- Network Views
- Health Reports
- Specific Technical and Performance Reports
- Alarm Reports
- Performance Reports
- Trend Analysis Reports
Advanced Service
- Alarm Correlation
- Root Cause Analysis and Diagnostic Automation
- Alert Notification and Trouble Ticketing
- Call Logging
- Server Monitoring and Management
- Logical and Functional Documentation
- ISDN Monitoring
- Service Provider Coordination
- Existing NMS support
- Firewall and IDS Monitoring
- Application Monitoring
Along with:
- Network
Performance Reporting
- ISDN Monitoring
- Configuration and Change Control Management
- Server and Critical Device Monitoring
- Access to Customer's Contract Details and other
Critical Asset Information
Account Management
Guaranteed SLAs
Voice & Data
Voice Integration
NMS Consultancy
These Services are provided from the Operations Control
Centre at headquarters in Loudwater.
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