Network Services

Network Services

Trend's NetControl Services are designed to provide Network Managers with greater levels of control and visibility of their Networks' infrastructure, traffic and performance.

Trend believes the best way of supporting mission critical networks is to combine their investment in skills, tools and resources with customer's own internal support teams. This is achieved by providing connectivity between the organisations.

Once this is achieved Trend can fprovide customers with the visibility of what's happening on their network and then together they can jointly address issues quickly and proactively.

Trend is developing a range of NetControl services, each tailored to meet the particular needs of individual clients.

The three main services are:

• Standard Service
• Enhanced Service
• Advanced Service

Fault Management
Performance Management
Configuration and Change Control Management
ISO Management Model

Standard Service

• Information Presentation
• Status Polling
• Service Polling
• Link State Monitoring
• Network Events/Alarms
• Network Service Reports
• Configuration Management

Enhanced Service

• Device Health
• Link Health
• Real Time Statistics
• Network Views
• Health Reports
• Specific Technical and Performance Reports
• Alarm Reports
• Performance Reports
• Trend Analysis Reports

Advanced Service

• Alarm Correlation
• Root Cause Analysis and Diagnostic Automation
• Alert Notification and Trouble Ticketing
• Call Logging
• Server Monitoring and Management
• Logical and Functional Documentation
• ISDN Monitoring
• Service Provider Coordination
• Existing NMS support
• Firewall and IDS Monitoring
• Application Monitoring

Along with:

• Network Performance Reporting
• ISDN Monitoring
• Configuration and Change Control Management
• Server and Critical Device Monitoring
• Access to Customer's Contract Details and other Critical Asset Information

Account Management
Guaranteed SLAs
Voice & Data
Voice Integration
NMS Consultancy

These Services are provided from the Operations Control Centre at headquarters in Loudwater.

• Hardware Maintenance and ProActive Monitoring Maintenance Contracts
• Engineer Technical Capabilities and Skillsets
• Spares Holding
• Trouble Shooting
• Remote System Support
• Technical & User Training Courses
• Consultancy Services
• Infrastructure Design & Implementation
• Compliance and Corporate Governance Solutions

• Managed Security and IT Services
  • Key Benefits of Computrad's MSSP
  • Business Impact of Computrad's MSSP
  • Major Benefits of Computrad's MSSP Service
  • Who benefits within an organisation from Computrad's MSSP Service
  • Managed Fortinet Firewall Service
  • Managed VPN Service
  • Managed Token Authentication Service
    
  • Managed Bandwidth Management
  • Managed Intrusion Prevention Service
  • Managed Vulnerability Assessment and Penetration Testing
  • Managed AV and Content Filtering Services
  • Managed Information security risk assessments
  • Incident management, including emergency response and forensic analysis
• Service Desk
• Field Services
• Fault Management
  • Operations Control Centre
  • Technical Assistance Desk
  • Incident Resolution
• Network Services
  
  • Common Services
  • NetCare - Support and Maintenance
    • NetCare Support
    • NetCare Support Plus
    • NetCare Support Total
  • NetControl - Network Management and Reporting
    • NetControl - The Future
    • NetControl - Network Performance Monitoring
      • NetControl - Network Performance Reporting
  • NetSecure - Network Security
    • NetSecure - Specialist Services
      • NetSecure - BS7799 Code of Practice
    • NetSecure - Attack and Penetration Testing
      • NetSecure - Internal Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Other Optional Extras
      • NetSecure - External Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Platinum
        • NetSecure - Other Optional Extras
  • NetConnect - HTML Portal
  • ServicePack
  • Specialist Support Services
    
    • Audits and Documentation
      • Audit
      • Documentation
    • Consultancy and Engineering Days
    • Network Troubleshooting and Integrity Checks
    • Business Continuity Services
• Projects
• Systems Management