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Solutions by Manufacturer AcoustiRACK Lownoise Cabinets Allot Communications Alteon AppSense APC American Power Conversion Nortel Networks Alteon Portfolio Barracuda Networks Bluecoat Proxy/Websense Checkpoint CipherTrust Cisco Cisco PIX Firewalls Citrix Crossbeam Systems CRYPTOCard Double-Take EMC Corporation Expand Networks F5 Networks FaceTime Finjan Software Fortinet Security Appliance Foundry Networks Fujitsu Siemens GBIC (GigaBit Interface Converter) HP Proliant Servers HP Storage Networking Solutions Identrica IBM xSeries Server & Bladecenter Intelligent Wave Ironport ISS Proventia Juniper Networks McAfee Netscreen Firewall/VPN Nokia IP Security Platform Nortel Networks Observer Suite Opteq Packeteer PC Guardian Encryption Proventia Q-Balancer RED-M Wireless Network Security Retina Network Security Scanner RightFax (Captaris) Riverbed Technology RSA Reflex Security Secure Computing Safeword - Secure Computing SonicWALL Firewall SurfControl Text Message Server TippingPoint Top Layer TRENDMicro Vasco Digipass Authentication VMware WatchGuard Firewall/VPN Webscreen Websense
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     Network ServicesNetwork Services Computrad in partnership with Trend provides network services to install, manage and support voice and data networks. We are proud of our successful track record of implementing network projects to agreed time-frames and fixed budgets. We have experience jointly in setting up diverse areas such as dedicated project teams through to ad hoc cabling requirements. Computrad with Trend is a leading independent network support organisation in the UK providing a comprehensive range of technical support, consultancy and maintenance services for Local and Wide Area Network infrastructures. Our knowledge and expertise is demonstrated by the Technical Skills and accreditations of the organisation and its staff. Our range of specialist support services are addresses by three distinct areas:-
Computrad and Trend have in-house expertise and experience in managing projects. We make sure the right skills are deployed to specify, configure and install complex networks both large and small scale, on time and within budget. Our nationwide 24/7 network support service is guaranteed to get to most major UK locations within 2 hours and to restore function to customers' networks. We aim to provide a working network solution even in complex multi-vendor environments. The following list covers all of the services currently available. Most can be provided individually or as part of or additions to the NetCare, NetControl or NetSecure brand groups below. Computrad's Sales Staff will be pleased to help customers choose the mix that best suits their needs. Help desk All of the above is available in the UK and most of Europe Maintenance On-site Network Support Flexible & Guaranteed Response & fix times Hardware Replacement Technical Telephone Support Distributed Spares Holding Field Service Performance Measurement and Reporting UK Coverage Network Integrity Checks WAN LAN Network Troubleshooting Fault Management Standard Service Link Information Presentation Status Polling Service Polling Link State Monitoring Network Events/Alarms Network Service Reports Configuration Management Enhanced Service Link Device Health Link Health Real Time Statistics Network Views Health Reports Specific Technical and Performance Reports Alarm Reports Performance Reports Trend Analysis Reports Advanced Service Link Alarm Correlation Root Cause Analysis and Diagnostic Automation Alert Notification and Trouble Ticketing Call Logging Server Monitoring and Management Logical and Functional Documentation ISDN Monitoring Service Provider Coordination Existing NMS support Firewall and IDS Monitoring Application Monitoring Account Management Vulnerability Assessments Internal External Wireless Approved Methodologies Consultancy Resolve Existing Issues Software Upgrades Design Services Proof of Concept Product Trials Policy Advice Training Installation Services Installation of core equipment Integration with network Infrastructure Project Planning and Management Maintenance Spares & Skills for Nokia, Cisco, Checkpoint and Radware Technically Accredited Field Trained Distributed Spares Holding Guaranteed SLAs Managed Service Enhanced support utilising NetControl
Log analysis Monitoring and updates to policy/software Performance reporting License management Integrated Services offering Guaranteed SLAs 3rd Party Relationships Supplies an HTML portal for the following Information Key Contacts Service level Agreements Escalation Procedures Maintenance Schedules (equipment and sites) Contract Details (cover) Service Packs are packaged to offer the following :- Software patch investigation What are the latest patches for all supported software What do they address Fully tested in Computrad and Trend's Lab Facility Onsite software upgrades (minor updates) Upgrade of minor patches to address vulnerabilities Onsite software upgrades (version updates) Upgrade of major patches for added features Policy changes Adding, updating or removing policy rules Holiday cover Providing a specialist consultant to cover for holidays or sick leave Technical advice Experts skilled in particular products, technologies or tools On-site training Audits Online Software Software
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