Distributed Spares Holding

Distributed Spares Holding

Computrad in partnership with Trend who have invested in a distributed spares holding that ensures the right spare is accessible by each regional field engineer when assigned to a particular fault call. A complete spares inventory is managed centrally using a fully computerised Field Service System and allows the Field Service management team to know the location, requirement and current condition of all spares.

Computrad has access to over £9.4 million of spares held at central stores and regional offices and these can be spilt into legacy products (no longer in manufacture but under contract) and current equipment.

The make up of this spares holding is shown in the table below.

Each Service Engineer carries with them a laptop, analyser software and some essential spares but is able to call upon spares from either the Regional Centres or the main stores if necessary. Levels of spares at each Regional Centre are replenished automatically once the fault report has been updated with the action taken by the Service Engineer.

The fully computerised Field Service System provides overall control of fault logging, monitoring and tracking, allowing the latest information to be provided to customers at all times.

The FSS system is also used to record and manage all elements of a customer's network and provide a comprehensive inventory of the types of product, service levels and value of equipment being maintained. This information can then be used to offer preventative maintenance scheduling and contract administration on the customer's behalf.

This computerised system, combined with the distributed spares holding, allows Trend to know that in 99.3% of fault calls a replacement spare will be available for the repair of any item or part on contract. In the rare event of an exact spare being unavailable a comparable unit will have been identified in advance and be available to ensure the network is back up and running within the contractually agreed timescales.

Through a combination of this distributed spares holding, trained networking engineers supported by a product specialists and knowledge of networking environments Computrad and Trend are able to provide a First Time Fix of 98.6%. Statistical reports on performance to these contractual times are provided to customers on a monthly or quarterly basis and includes information on Response Rates, Fix Times and Technical Calls.

In each case we are currently provide a level of service not able to be matched in the UK.

• Hardware Maintenance and ProActive Monitoring Maintenance Contracts
  • Engineer Technical Capabilities and Skillsets
  • Spares Holding
• Trouble Shooting
• Remote System Support
• Technical & User Training Courses
• Consultancy Services
• Infrastructure Design & Implementation
• Compliance and Corporate Governance Solutions
• Managed IT Services
• Service Desk
• Field Services
• Network Services
  
  • Common Services
    
  • NetCare - Support and Maintenance
    • NetCare Support
    • NetCare Support Plus
    • NetCare Support Total
      
  • NetControl - Network Management and Reporting
    
  • NetSecure - Network Security
    
  • NetConnect - HTML Portal
    
  • ServicePack
    
  • Specialist Support Services
    
• Projects
• Systems Management

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