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AcoustiRACK Lownoise Cabinets
Allot Communications
Alteon
AppSense
APC American Power Conversion
Nortel Networks Alteon Portfolio
Barracuda Networks
Bluecoat Proxy/Websense
Checkpoint
CipherTrust
Cisco
Cisco PIX Firewalls
Citrix
Crossbeam Systems
CRYPTOCard
Double-Take
EMC Corporation
Expand Networks
F5 Networks
FaceTime
Finjan Software
Fortinet Security Appliance
Foundry Networks
Fujitsu Siemens
GBIC (GigaBit Interface Converter)
HP Proliant Servers
HP Storage Networking Solutions
Identrica
IBM xSeries Server & Bladecenter
Intelligent Wave
Ironport
ISS Proventia
Juniper Networks
McAfee
Netscreen Firewall/VPN
Nokia IP Security Platform
Nortel Networks
Observer Suite
Opteq
Palo Alto Networks
Packeteer
PC Guardian Encryption
Proventia
Q-Balancer
RED-M Wireless Network Security
Retina Network Security Scanner
RightFax (Captaris)
Riverbed Technology
RSA
Reflex Security
Secure Computing
Safeword - Secure Computing
SonicWALL Firewall
SurfControl
Text Message Server
TippingPoint
Top Layer
TRENDMicro
Vasco Digipass Authentication
VMware
WatchGuard Firewall/VPN
Webscreen
Websense
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Citrix gotoassist - citrix metaframe |
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CITRIX : POWERING
THE ON-DEMAND ENTERPRISE
For a technical consultant to call
you click here
and they will do so at the time you specify. If you
arelooking for a quotation or need help designing your
solution then click here.
If you require access to our SECURE online catalogue
then click here.
Citrix GoToAssist
The industry-leading
remote support solution.
Citrix® GoToAssistT is the industry-leading remote support
solution to transform technical support into competitive
advantage and rapidly lower support costs, improve end-user
productivity and increase customer loyalty. GoToAssist
hosts millions of remote support sessions annually for
contact centers and help desks in large and small organizations,
and enables them to provide world-class service, dramatically
improve their incident handling capacity and change
the way their organization views technical support.
How It Works
Citrix GoToAssist takes the guesswork out of technical
support. With just a few clicks, your support staff
can see what your end users see, and vice versa. Support
staff can chat with end users in real time, guide them
through a product demo, "push" a Web page or file transfer,
or even take permission-based control of the end-user's
mouse and keyboard to show how to resolve a problem.
Key Benefits
With Citrix GoToAssist, companies can transform their
technical-support organizations, such as contact centers,
help desks and professional services, into critical
competitive advantages that drive both increased revenue
and profit.
- Rapid ROI:
Citrix GoToAssist enables support desks to realize
a rapid return on investment, which shrinks the payback
period to a matter of weeks or months. Citrix GoToAssist
can be implemented in days, and support staff training
takes less than an hour. Customers report the following
results:
- Increased first-call resolution by up to 70%
- Reduced incident-handling times by up to 60%
relative to similar solutions
- Lowered total call volumes
- Thousands of dollars saved in reduced travel
costs
- Customer satisfaction consistently above 90%
- Unmatched service quality:
Citrix GoToAssist incorporates patented technology
which enables faster time-to-connect to the end user,
faster data transfer and faster problem resolution.
- Easy-to-use tools:
Citrix GoToAssist 's ease of use not only enables
rapid adoption of the tool throughout the support
center, but also significantly reduces incident-handling
time because representatives are able to quickly find
and use the tools they need. Citrix GoToAssist 's
easy-to-use tools range from remote diagnostics and
fast file transfer to remote reboot with an automatic
reconnect. This enables support desks to:
- Rapidly diagnose and troubleshoot an issue
- Propose and confirm a solution
- Train the end user how to avoid or fix the same
problem the next time
- Measurable success:
Too often support desks can't provide business-line
managers with appropriate or accurate operational
metrics. Citrix GoToAssist reports focus not only
on traditional metrics such as average-handling time,
but also first-call resolution, and they enable support
desks to gather immediate customer feedback at the
end of the support session rather than months later.
- Industry-leading security:
Citrix GoToAssist provides a highly secure connection
with 128-bit, end-to-end AES encryption. This means
that the data is always encrypted throughout the entire
support session, unlike with other support solutions.
Citrix GoToAssist also enables full HIPAA and GLB
compliance, giving healthcare and financial end users
peace of mind.
What value does Citrix
GoToAssist provide?
Citrix GoToAssist is most useful for customers
who need to:
- Handle increasing call volume without also increasing
support budget and staff
- Reduce handling time for longer, more complex incidents
- Enable support desks to efficiently resolve incidents
for novice end users
- Support business-critical applications and environments
either for external customers or distributed employees
- Better and more accurately measure end-user satisfaction
and incident-resolution rates
Citrix
Metaframe Access Suite
The Citrix® MetaFrame® Access Suite is the easiest
way for organizations to provide a secure, single
point of access to enterprise applications and
information on demand.
Introducing 4.0
Unprecedented ability to manage all dimensions
of access, unmatched ease and security for user
identification, extraordinary control over data
after access is granted.
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Citrix Metaframe Conferencing Manager
The most productive way for teams, regardless
of their individual locations, to work concurrently
and collaboratively on the same applications
and documents.
|
Citrix
Metaframe Presentation Server
For Windows 2000 and 2003 Servers-the easiest
way to manage enterprise applications from a central
location and access them from anywhere.
Introducing 4.0
More users on every server, more applications
on any server, more printing anywhere
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Citrix
GoToMyPC Corporate
Citrix® GoToMyPC CorporateT is the simplest enterprise
remote-access solution for accessing desktop resources.
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Citrix
GoToAssist
Transform your technical-support organization
into a critical competitive advantage that drives
increased revenue and profit.
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Citrix
GoToMeeting
Citrix® GoToMeetingT is a unique online meeting
solution for sharing desktop resources.
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Citrix
Metaframe Password Manager
The most efficient enterprise single sign-on solution
for accessing password-protected applications
in Citrix and non-Citrix environments.
Introducing 4.0
Streamlined management and deployment, improved
enterprise security and regulatory compliance,
superior user productivity.
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Citrix
Access Gateway
Citrix Access GatewayT is a
universal SSL VPN appliance that provides a
secure, always-on, single point-of-access to
any information resource
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Citrix NetScaler Application Delivery Solutions
Citrix NetScaler application
delivery solutions combine the features and
functions of traditional data center point products
- load balancing, caching, compression, SSL
acceleration, attack defense, SSL VPN - into
a single network appliance, built from the ground
up to maximize the performance of applications.
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Citrix
Application Gateway
The Citrix Application GatewayT
is used by organizations to deliver applications,
packaged and/or transformed, to the screens and
speakers of IP phones and wireless devices.
|
For a technical consultant to call you
click here
and they will do so at the time you specify. If you
are looking for a quotation or need help designing your
solution then click here.
If you require access to our SECURE online catalogue
then click here.
|
Get a fast, no-obligation quote tailored to your requirements:
|
|
