Remote System SupportComputrad can provide its clients with a remote network monitoring service. This service is designed to address the need for organizations to have their network monitored due to lack of internal resource. Computrad can tailor the Remote support service to the customers needs, whether on an advisory basis, or a fix and advise. Computrad will then allow our engineers to monitor and access any remote network in real time, thus saving the customer the need for costly network monitoring tools and expensive resources.Optionally, network statistics and error reporting can be provided at defined intervals for evaluation and planning purposes. Computrad will, as part of this option, provide advice and recommendations based on our findings. The remote support is provided using dedicated equipment
at both ours and the customer's site. A leased line
or dial-up access is used depending on the length of
time Computrad are requested to monitor the network.
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