Service Desk

Service Desk

Computrad in partnership with Trend offer a Service Desk with a response centre that successfully handles more than 250,000 calls per annum covering hardware, software and communications support. Over 200 service desk operators are arranged into dedicated account teams. Each team is organised to meet the requirements of the contract, conversant with customer's procedures, owning calls through to closure.

• Hardware Maintenance and ProActive Monitoring Maintenance Contracts
• Engineer Technical Capabilities and Skillsets
• Spares Holding
• Trouble Shooting
• Remote System Support
• Technical & User Training Courses
• Consultancy Services
• Infrastructure Design & Implementation
• Compliance and Corporate Governance Solutions
• Managed IT Services
• Service Desk
• Field Services
• Fault Management
  • Operations Control Centre
  • Technical Assistance Desk
  • Incident Resolution
• Network Services
  • Common Services
  • NetCare - Support and Maintenance
    • NetCare Support
    • NetCare Support Plus
    • NetCare Support Total
  • NetControl - Network Management and Reporting
    • NetControl - The Future
    • NetControl - Network Performance Monitoring
      • NetControl - Network Performance Reporting
  • NetSecure - Network Security
    • NetSecure - Specialist Services
      • NetSecure - BS7799 Code of Practice
    • NetSecure - Attack and Penetration Testing
      • NetSecure - Internal Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Other Optional Extras
      • NetSecure - External Vulnerability Scan
        • NetSecure - Silver
        • NetSecure - Gold
        • NetSecure - Platinum
        • NetSecure - Other Optional Extras
  • NetConnect - HTML Portal
  • ServicePack
  • Specialist Support Services
    • Audits and Documentation
      • Audit
      • Documentation
    • Consultancy and Engineering Days
    • Network Troubleshooting and Integrity Checks
    • Business Continuity Services
• Projects
• Systems Management

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