Case Studies

Case Studies

The client is one of the UK's leading Car Dealerships.

Objectives

The Dealership has a datacenter which consists of several Sun and VAX servers running critical business applications for the organization. The client required 24x7 support on the servers, operating systems and databases (all part of the datacenter). The requirements included: 24x7 monitoring and reporting on resources in the datacenter Processes for management of servers, operating systems and databases Response and resolution time of 20 minutes SLA based service deliverables

Solution

After an in-depth study of the system Computrad provided a well-defined process to perform monitoring as well as support activities. Through the application of the latest tools for server monitoring, an evaluation of the storage area network environment was done and a recommendation of the technical features made. The solution thus delivered provided server and database performance related improvements and statistics, which were published on a web page for easy access to IT Managers. Another feature which was included was the documentation for server management.

The Last Word

The typical resolution time for any IT technical problem was brought down to within 15-19 minutes on a consistent basis. The established process ensured that datacenter performance data was published on the web page on a weekly basis accessible to everybody in the organization and also consistent performance against SLA's was measured and reported. The uptime which the Computrad team achieved was in the order of 99.98 - 99.99%.