Voice and Data Convergence

Voice and Data Convergence

Convergence - Does your organisation need it?

If you can survive without the competitive pressures of the modern world, you can probably do without any communication system, otherwise it is unlikely that any organisation can avoid convergence. Those that invest and recognise the potential business benefits will quickly return their investment, those that have no business goals should simply not invest.

Here are some reasons:

The more sites you have the greater your need will probably be.
Where you need to make use of home networking.
Where the work force is mobile or moves between buildings, or hot desks.
Where certain sites are located in order to attract particular staff ie Call centres.
Where you have formal or informal call or contact centres.
Where clients contact you via the web, e-mail or phone, even more so if they use all methods.
Where partners or customers could benefit from being online to you.
Where staff need to be trained, coached, or just brought up to date on news.
Where databases hold information on your business and need accessing, especially where there is moves towards workflow or customer relationship management

Click here to view our WhitePaper on Convergence

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Friday 30th Jul 2010 am  

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